ARTICLE 1 – SUBJECT OF THE AGREEMENT AND THE PARTIES
1.1 This contract determines the rights and obligations of the parties in accordance with the provisions of the Law No. 6502 on the Protection of the Consumer and the Regulation on the Principles and Procedures for the Implementation of Distance Contracts. Detailed information about the delivery of the products to the delivery address from https://dhaman-pro.com/ operated by the seller (hereinafter referred to as the WEBSITE) is given below.
1.2. The consumer accepts and declares that he/she is informed and confirmed about the basic qualities, sales price, payment method, delivery conditions and “right of withdrawal” regarding the goods or services subject to sale. ordering the goods or services in accordance with the provisions of this contract after preliminary information and preliminary information is given in the electronic environment. The preliminary information and invoice on the payment page of the https://dhaman-pro.com/ website are integral parts of this contract.
1.3. SELLER INFORMATION
Name: DHAMAN FURNITURE INTERNATIONAL MARKETING AND
TRADING COMPANY LIMITED
Address: FATIH MAH. 1794. SK. NO: 16 INTERIOR DOOR NO: 4 BAĞCILAR/
ISTANBUL
E-mail: info@dhaman-tr.com
1.4. CONSUMER INFORMATION
Name Surname / Title:
Delivery address:
Phone:
Email:
IP address:
ARTICLE 2 – AGREEMENT DATE
2.1. This contract has been concluded by the parties on the date when the Consumer’s order on the WEBSITE was completed and a copy of the contract was sent to the CONSUMER’s e-mail address.
ARTICLE 3 – AGREEMENT PRODUCTS AND SERVICES
3.1. The details of the products and services ordered by the consumer, the sales amounts including taxes and the number of information are listed below. All products listed in the table below are hereinafter referred to as Products.
Image
Product
Unit price
Number
VAT amount
Sale price
ARTICLE 4 – DELIVERY OF PRODUCTS
4.1. The product is delivered to the delivery address specified by the Consumer on the SITE or to the person/organization at the address specified, within 30 days at the latest, with its package and invoice.
In the event that the performance of the goods or services subject to the order becomes impossible, the seller shall inform the consumer in writing within three days from the date of learning of this situation or in Consumer Data Saving and return all the payments collected, including the delivery costs, if any, within four days (14) at the latest. . The fact that the goods are not in stock is not considered the impossibility of fulfilling the act of the goods.
4.2. If the product is to be delivered to another person / organization other than the Consumer, the SELLER cannot be held responsible if the person / organization to be delivered does not accept the delivery.
4.3. The consumer is obliged to check the product as soon as he receives it and if he sees a problem in the product due to the cargo, not to take the product and to keep a report to the cargo company official. Otherwise, the Seller will not accept any responsibility.
ARTICLE 5 – METHOD OF PAYMENT
5.1. The consumer will confirm the relevant interest rates, default interest and related information, since forward sales can only be made with credit cards of banks; Within the scope of the credit card agreement between the Bank and the Customer, the provisions regarding the interest rate and default interest will be applied according to the provisions of the legislation in force. Banks and financial institutions such as credit card, installment card, etc. Credit / installment card and similar payment facilities provided by the issuing institutions are the credit and / or installment payment facilities provided directly by the relevant institution; Product sales realized within this framework and for which the Seller collects the entire amount, are not considered installment sales for the parties to this Agreement, they are cash sales. In cases that are legally considered as installment sales, the seller has legal rights (including the right to terminate the contract if any of the installments are not paid and/or demand the payment of the remaining debt together with the default interest) and are reserved. In case of default by the consumer, a monthly delay interest of 5% is applied.
ARTICLE 6 – GENERAL PROVISIONS
6.1. The consumer has read and learned the preliminary information about the basic characteristics, sales price, payment method and delivery of the products shown on the SITE, has read and learned the basic characteristics, sales price and payment method, and gave the preliminary information about the delivery and the necessary confirmation for the sale in the electronic environment. .
6.2. By confirming this contract electronically, the consumer confirms that he has obtained the address, the basic features of the products he ordered, the product prices including tax, the payment and delivery information and the information regarding the right of withdrawal accurately and completely.
6.3. The seller is responsible for the delivery of the contracted product in good condition, complete, in accordance with the qualifications specified in the order, and with warranty documents and user manuals, if any.
6.4. The Seller may supply the Consumer with a different product of the same quality and price before the contractual performance obligation expires.
6.5. If the seller fails to fulfill his contractual obligations in the event that the fulfillment of the ordered product or service becomes impossible,
6.6. For the delivery of the product subject to the contract, the signed copy of this contract must be delivered to the Seller electronically and the price must be paid in the form of payment preferred by the Consumer. In case the product price is not paid for any reason or it is canceled in the bank records, the Seller will be deemed exempt from receiving the product.
6.7. If the bank/financing institution where the credit card is used does not pay the Seller for any reason after the delivery of the product, the Product will be returned to the Seller by the Consumer within 5 days at the latest. , all costs will be borne by the Consumer. In any case, all other contractual and legal rights of the Seller, including the follow-up of the Product price, are reserved.
6.8. In the event that the performance of the goods or services performed in the order becomes impossible, the seller must notify the consumer in written or permanent data storage within three days from the date of learning of this situation, and all the collected payments are made, including the delivery costs, if any, at the latest from the date of notification. returned within fourteen (14) days. The fact that the goods are not in stock is not considered the impossibility of fulfilling the act of the goods.
ARTICLE 7- PRODUCT DELIVERY PROCESSES
7.1. The product is delivered to the delivery address specified by the Consumer on the SITE or to the person/organization at the address indicated, within 7 days at the latest, in a safe and packaged manner together with the invoice. In the event that the performance of the goods or services performed in the order becomes impossible, the seller must notify the consumer in written or permanent data storage within three days from the date of learning of this situation, and all the collected payments are made, including the delivery costs, if any, at the latest from the date of notification. returned within fourteen (14) days. The fact that the goods are not in stock is not considered the impossibility of fulfilling the act of the goods.
7.2. If the product is to be delivered to another person / organization other than the consumer and the person / organization does not accept the delivery, the seller cannot be held responsible.
7.3. The consumer is obliged to check the product as soon as he receives it and if he sees a problem in the product due to the cargo, not to take the product and to keep a report to the cargo company official. Otherwise, the Seller will not accept any responsibility.
ARTICLE 8- RIGHT OF WITHDRAWAL
In accordance with the relevant provisions of the Consumer Protection Law No. 6502 and the Distance Contracts Directive;
8.1 In distance contracts related to the sale of goods, the consumer has the right to withdraw within 14 (fourteen) days from the date of delivery without any excuse and without paying any penalty. However, the consumer may use the right of withdrawal from the establishment of this Agreement until the delivery of the goods. It is sufficient to send the notification regarding the exercise of the right of withdrawal to the seller or supplier in writing or through permanent data storage. In order for our customers to exercise their right of withdrawal, they must fill in the return slip sent to them with the product and deliver the product to the relevant cargo company together with the return slip.
Return costs of damaged orders belong to us. Otherwise, return costs belong to the buyer.
In determining the duration of the right of withdrawal;
- a) For products subject to a single order; The day on which the last good is delivered to the consumer or the third party determined by the consumer,
- b) For products consisting of more than one piece; the day the last part is delivered to the Consumer or the third party determined by the Consumer,
- c) In contracts where the goods are delivered regularly for a certain period of time; The day the first goods are delivered to the consumer or the third party determined by the consumer,
is based.
8.2. Consumer’s right of withdrawal;
- a) Goods prepared in line with the customer’s request and personal needs,
- b) Delivery of perishable goods or goods with a short expiry date,
- c) Delivery of the goods whose protective elements such as packages, tapes, seals have been opened, provided that the return is not appropriate in terms of health and hygiene,
- d) Goods that are mixed with other goods and cannot be separated in essence,
- e) Books, digital content and computer consumables that can be presented in the physical environment when protective elements such as packaging, tape, seal are opened,
- f) Delivery of periodicals such as journals and journals other than those provided under the subscription agreement,
- g) Accommodation, moving, car rental, food and beverage supply and entertainment activities that must be completed within a certain date or time,
- h) Services performed instantly in the electronic environment or intangible goods delivered instantly to the customer,
- i) Services started to be offered before the expiration date of the right of withdrawal,
- j) Goods and services whose prices change depending on the fluctuations in the financial markets and which are beyond the control of the Seller or the provider.
8.3- In the event that the consumer exercises his right of withdrawal, the Seller or the supplier shall bear the burden within 14 (fourteen) days from the date of returning the total amount received and the valuable papers and any similar documents that put the consumer under debt.
8.4- The consumer is not liable within the scope of the right of withdrawal from any change or deterioration that may occur in the product if it is used in accordance with the functioning, technical features and usage instructions.
8.5- If the consumer uses his right of withdrawal and returns the goods with the courier specified for the return specified in the preliminary notification, he will not be liable to pay the costs related to the return. If the seller does not specify any courier for the return in the preliminary information, no fee can be charged from the consumer. In the event that the courier specified in the preliminary information for the return does not have a branch in the consumer’s location, the seller is obliged to ensure that the goods requested to be returned are collected from the Consumer without any additional charge. .
8.6- The consumer is obliged to return the goods to the Seller within 10 (ten) days from the date of notification to the Seller that his right of withdrawal has been exercised. property was recovered.
8.7- As stated in paragraph 1 of Article 15 of the Regulation on Distance Contracts, Consumers do not have the right of withdrawal for personalized products.
8.8- Orders at the “Delivery to Courier” stage cannot be canceled during the cargo delivery stage.
8.9- For orders at the “Delivery to Cargo” stage, our Customers are required to return the cargo to the cargo company without opening the product’s box. The provisions of Article 8.1 are reserved.
Information about the company to be informed about the withdrawal;
Name: DHAMAN FURNITURE INTERNATIONAL MARKETING AND
TRADING COMPANY LIMITED
Address: FATIH MAH. 1794. SK. NO: 16 INTERIOR DOOR NO: 4 BAĞCILAR/
ISTANBUL
E-mail: info@dhaman-tr.com
ARTICLE 9- EVIDENCE AGREEMENT AND AUTHORIZED COURT
9.1. In the resolution of any disputes that may arise from this Agreement and/or its implementation, the records of the Seller (including the records in magnetic media such as computer-sound recordings) constitute conclusive evidence; Up to the value declared by the Consumer Arbitration Committees, Ministry of Industry and Trade; Consumer Courts and Collection Directorates located in the residential area of the consumer and seller are authorized for values exceeding
9.2. The consumer declares, accepts and undertakes that he has read all the conditions and explanations written in this Agreement and the Order Form, which forms an integral part of it, that he has received, examined and accepted the sales conditions and all other preliminary information.